For each class of information listed in Part 2 of the act, Government Procurement Service indicates whether the class includes chargeable information or not, and where information is normally free. The following categories could apply:
Free of charge on website (i.e. there is no charge by us, although the user would of course have to meet any charges by their Internet service provider, personal printing costs, etc). For those without Internet access, a single printout as on the website would be available by post from the Customer Service Desk.
However, requests for multiple printouts, or for archived copies of documents that are no longer available on the web, may attract a charge for the cost of retrieval, photocopy, postage, etc. The duplication of multi-media materials may be charged for. The Customer Service Desk will let you know this at the time of your request, with any charge payable in advance by cheque or postal order.
Free of charge hard copy. The Customer Service Desk has a list of the available documents.
Chargeable hard copy e.g. 'glossy' or other bound paper copies and publications, are listed by the Customer Service Desk.
More details of the Government's policy on where charges are made and on determining the level of charges is in "Charges for Information: When and How - Guidance for Government Departments and other Crown Bodies" on the HM Treasury Web Site*.
*External web site.